Case discussion

A team of professionals at a daycare regularly faced conflicts due to a child with challenging behavior. Through a case discussion, they gained a better understanding of the underlying causes and developed effective strategies that encouraged the child and significantly improved the situation in the long term.

Initial situation

Conflicts regularly arose between the professionals in a daycare centre because they disagreed on how to deal with a child who was repeatedly behaving disruptively. The sides were polarised and the fronts seemed to be hardening. The manager asked me to conduct a case discussion.

Behavior analysis

Reflect on behavior and feelings

First, we collected examples of the behaviour that was putting such a strain on the situation and the social fabric. These included aggressive behaviour towards other children and professionals, destruction of property, loud shouting and lying. The professionals should become fully aware of their feelings in relation to the child and also name them. With the help of this information, we were able to draw conclusions about the child’s misguided goals.

Identify the cause

Understand the child's goal

What was this child trying to tell us? We agreed on the misguided goal of ‘power’. This means that this child may need situations in everyday life in which he or she can help out, resolve conflicts constructively, have a say in processes and the like.

Develop strategies

Create concrete measures

After about 45 minutes, once we had a workable theory, we were able to develop concrete strategies to encourage the child in everyday situations. It was decided not to focus on the outbursts anymore, but to “act rather than talk” and follow through with agreed-upon consequences. The child was given a choice between two responsibilities (watering plants or supervising the hallway) and was asked if they would like to become a conflict resolution expert.

Outcome

The feedback from the staff after two weeks was extremely positive. The intensive discussion alone had shifted their perspective on the child. They were able to understand the child’s behavior as a form of communication. This professional approach made it easier for them to stay calm. As a result, wonderful moments of connection emerged, where the child was able to show vulnerability and a need for affection.

What my customers say

Quotes

So cool die Veranstaltung! Ich konnte einfach fragen, was mich gerade beschäftigte, weil der Kleine gerade so viel haut und beißt, das macht mich total fertig. Aber Elisabeth hat mich wieder aufgebaut und mir genau Tipps gegeben, was ich probieren soll. Eine andere Mama mit älteren Kindern dort hat mir auch total weitergeholfen. Das war richtig toll. Danke, danke, danke!

Brit (Mama, 2 Jahre)

Das war mir am Anfang sehr fremd, meine privaten Dinge mit anderen zu bereden. Aber es hilft unheimlich! Ich möchte das jetzt regelmäßig machen. Und Elisabeth: du machst das wirklich super! Ich war so skeptisch, aber du hast mir sehr geholfen.

Breger (Papa, 7 & 12 Jahre)

Ich war im Elternkurs und muss echt sagen, da tut sich was zuhause. Echt anders und wirklich gut. Es fühlt sich leichter an. Ich bin froh, dass ich teilgenommen habe, auch wenn ich zuerst gar nicht so Bock hatte, wieder über Erziehung zu hören. Aber Elisabeth macht das super einfühlsam und trotzdem klar. Ich bleib dran!

Stefan (Papa, 8 Jahre)

Eigentlich bin ich nur im Schnupperworkshop gelandet, weil ich zufällig im Upsi war und Zeit hatte. Wie bin ich froh, dass das mir passiert ist! Tolle Workshopleitung mit Herz und Hirn. Endlich hab ich das Gefühl, tatsächlich was über Erziehung lernen zu können.

Rita (Mama, 7 Jahre)

Ich liebe die Diskussionspartys! Jedes Mal gehe ich mit irgendwelchen Ideen raus, die mir nie in den Sinn gekommen wären! Was für ein irre gutes Format. Mir passt es super, dass ich abends noch mit einem Gläschen in der Hand über Elternschaft diskutieren kann, ohne was zu müssen. Ich bin immer dabei, wenn ich Zeit habe. Bitte mehr davon!

Gerhardt (Papa, 2 & 4 Jahre)

Elisabeth hat sowohl Expertise wie auch Herz. Sie bringt große Empathie mit und versteht wie der Alltag in der Kita schlauchen kann. Dann hat man keine Lust mehr, Kinder „zu verstehen“! Aber sie ermutigt einen sehr dazu, es dennoch immer wieder zu tun.

Tatjana, Erzieherin

Elisabeths kompetente und liebevolle Beratung hat mir nicht nur geholfen, die Beziehung zu meinem Sohn zu optimieren, sie hat auch ihm geholfen, sich selbst in einem neuen Licht zu sehen. Und sie hat mir geholfen, mehr Leichtigkeit und weniger Druck zu empfinden. Mir ist klar geworden, dass unsere kleine Familie zählt, nicht die Meinung oder Vorstellungen anderer. Danke!

Raphaela (Tirol)

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